Failed to Print on Printer 0bc38c741d684388ba114599202a2595 Try to Print the Document Again

Resolve Printer is Offline Or Not Responding - Windows

Article ID: ART180034

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Date published: 06/28/2021

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Appointment last updated: 01/13/2022

Description

Reasons and possible solutions for the "Printer Is Offline" and "Printer not responding" message when using a Windows PC

Solution

 The post-obit video outlines the data below.

At that place are many reasons that your printer may be indicated equally being "offline" or "not responding".  Basically the printer and computer are non able to communicate.  Since there are multiple causes for these letters, at that place are also multiple possible resolutions. The steps below volition help in resolving the issue and possibly identify the crusade.

• Make sure the printer ability is on.  Press the power button to plow on the printer.
  
• If the printer will not power on, check the power cord connections. Disconnect and reconnect the power cable at both ends. Then press the ability push button to turn the printer on.

• Before you impress, be sure you have the appropriate printer selected.
  
• If the wrong printer is automatically selected, you may desire to set the desired printer as the default printer.

  Setting the default print in Windows
  Setting the default print on a Mac

• If the same printer is listed multiple times, y'all may accept to remove the duplicates and try to impress again.  It may exist necessary to remove all of the listed printers and so reinstall.

In some cases it may be necessary to ability bicycle the printer to potentially reset any mistake weather condition or lost communication.

• Simply plow the printer off with the power push button on the printer.
  
• Once turned off, disconnect the printer's ability cord from the dorsum of the printer.  Await approximately 30 seconds before y'all reconnect it.
  
• One time reconnected, utilise the printer'south power push button to turn the printer back on.
  
• In one case the printer is powered on and is in a ready land, impress or scan once more.

    If your printer is connected via USB connection, disconnect that from the printer equally well as the computer, and then reconnect them. In some cases there may be a loose connexion.

• If your printer had been continued wirelessly before, and no hardware changes have been made, you may simply need to reboot your computer.
  
• You may need to reestablish the wireless connection, or gear up your printer upwards wirelessly if it has not been continued wirelessly before. If your printer has not been setup wirelessly already, or to reestablish a wireless connection, refer to this Wireless Setup commodity.


• If your computer is connected to a Virtual Individual Network (VPN), attempt disconnecting from the VPN to come across if information technology is interfering with printer advice.
  
• If you go on to accept Wi-Fi communication bug, set a static IP address on the printer.
  

If your router and/or modem is not able to communicate with devices that are commonly connected, you lot should ability bicycle the router.

• First, disconnect the power from your router and/or modem.
  
• Wait approximately xxx seconds and and so reconnect them.

  The booting process for the router and/or modem may accept several minutes.

• One time a proper connection has been reestablished, if this was the issue, and then communication between your devices should exist restored.

In some cases information technology may exist necessary to restart your computer to refresh connections with the diverse peripherals such every bit routers, modems, printers, etc.

• Save whatsoever needed piece of work and close all open up applications.
  
• Shutdown and restart your computer.
  
• Once fully rebooted, try to print or scan once again.

1. Make sure that the printer is not displaying any errors (flashing lights or mistake codes on the screen). If the printer is in an error state (paper jam, ink has run out, etc.) delight address the fault state get-go. And so, move to the side by side step.
   
2. If there have been no changes to your wireless network (new router, new password for your router, etc.), turn off and unplug your printer. Unplug your wireless router for xv seconds, then plug it back in. Afterwards information technology has fully initialized, plug the printer back in and ability it on. Try to impress again. If in that location is still no response, move to the next pace.
   
3. Print out the network setting data .
   
   1. If the printout shows that the connexion is Agile and the signal force is less than 80%, try to move the printer and router closer. If neither the printer nor the router tin be moved, try removing obstacles betwixt the two devices, or turning off any devices that may interfere with network advice .
      
   2. If the printout shows that the connection isActive and the betoken forcefulness is greater than 80%, try temporarily disabling whatever firewall software on your computer. If the printer responds to print commands later the firewall is disabled, y'all will need to open ports used by the printer for network advice . Please refer to your firewall vendor'due south documentation for instructions on opening these ports.
      
   3. If the printout shows that the connection is Active and the SSID (network name) is BJNPSETUP, the printer'southward network settings have been reset to the manufactory defaults. The printer will demand to be reconnected to the wireless network.
      
   4. If the printout shows that the connection is Inactive and it shows the wrong SSID (network proper name), the printer will need to be reconnected to the network. This wlil happen if you got a new wireless router, or if you changed the SSID or password of your current network.
      
4. Depending on what's listed on the network information setting folio that was printed, take the advisable troubleshooting steps noted.
   
5. If your calculator is connected to a Virtual Private Network (VPN), endeavour disconnecting from that VPN and impress again.

1. Visit the Canon Support page.
   
2. Enter the model name of your printer
   
3. Select your model name
   
4. You volition be directed to the Drivers and Downloads folio for your printer.
   
5. Select and Download the driver for your printer model, and follow the on screen instructions to open and install the file.

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Source: https://support.usa.canon.com/kb/index?page=content&id=ART153447

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